Online Workshops & Self-Paced Modules
MSI offers flexible online learning options for individuals, professionals, and organizations who want to build conflict resolution skills from anywhere.
Flexible Learning for Busy Lives
Whether you are exploring mediation for the first time or looking to sharpen your skills, our online offerings let you learn on your schedule. MSI partners with DigitalChalk to deliver self-paced modules, and we regularly host live virtual workshops on topics ranging from communication skills to advanced mediation techniques.
Self-Paced Online Modules
Available anytime through our DigitalChalk learning portal
Introduction to Mediation
BeginnerLearn the fundamentals of mediation — what it is, how it works, and when it is the right tool for resolving conflict. Ideal for anyone new to the process.
- What is mediation?
- Roles of the mediator and parties
- The mediation process step by step
- When mediation is appropriate
Communication & Active Listening
BeginnerDevelop the core communication skills that underpin effective conflict resolution — active listening, reframing, and de-escalation techniques.
- Active listening techniques
- Reframing and paraphrasing
- Managing emotions in conversation
- Non-verbal communication
Conflict Coaching Essentials
IntermediateAn introduction to conflict coaching — a one-on-one process that helps individuals navigate disputes, prepare for difficult conversations, and build long-term conflict competence.
- What is conflict coaching?
- The CINERGY model overview
- Helping clients identify interests
- Preparing for difficult conversations
Workplace & Organizational Conflict
IntermediateExplore how conflict arises in workplace settings and learn practical strategies for managers, HR professionals, and team leaders to address it constructively.
- Sources of workplace conflict
- Early intervention strategies
- Facilitated conversations
- Building a conflict-competent culture
Access Our Learning Portal
All self-paced modules are hosted on DigitalChalk, our secure online learning platform. Create a free account to browse available courses, track your progress, and receive a certificate of completion.
Go to DigitalChalkA DigitalChalk account is required to enroll. Some courses may have a fee; contact MSI about scholarship availability.
Live Virtual Workshops
MSI periodically offers live, instructor-led virtual workshops via Zoom. These sessions provide interactive learning with real-time Q&A, role-play practice, and peer discussion. Check back for upcoming dates or contact us to request a workshop for your organization.
Request a Workshop for Your OrganizationNo sessions currently scheduled. Contact us to be added to our notification list.
Who Are These Courses For?
Community Members
Anyone looking to resolve personal disputes more effectively or learn skills for everyday conflict.
Professionals
Social workers, educators, HR staff, healthcare providers, and others who work with people in conflict.
Aspiring Mediators
Individuals considering a career in mediation who want foundational knowledge before formal training.
Organizations
Nonprofits, schools, and businesses seeking team training in communication and conflict resolution.
Questions About Online Learning?
Contact us to learn more about available modules, upcoming workshops, or group training options for your organization.