Education and Training

Basic Mediation Training

Fall 2018 Training Dates: October 25, 26, and 27 and November 1, 2, and 3.  Thursday hours will be 5-9pm; Friday hours 8:30am-5pm; Saturday hours 9am-3:30pm.  This training is now free thanks to a grant from Community Foundation of North Central MA

 Click here for registration form.

The 35-hour Basic Mediation Training consists of a mix of skill building exercises, practice role plays and interactive presentations.

Each  component is designed to provide opportunities to learn and practice the skills necessary to mediate. Including:

· How to listen effectively

· How to ask the right kinds of questions

· How to deal with difficult behavior

· How to help parties communicate

Qualified and experienced observers/coaches provide timely and personalized feedback during role plays. This training meets the statutory requirements for mediator confidentiality related to the Massachusetts General Laws, Chapter 233,  Section 23C.  Ask us how you can obtain valuable case experience  after you complete our course!

Learn More

Contact us to find out more about our trainings or workshops.

Call the office 978-466-9595

Learn about other services we offer

Conflict Resolution Workshops

Mediation Services of North Central Ma (MSI) offers professionally designed workshops and presentations for agencies, community organizations and local businesses. Whether it's learning how to handle difficult situations or improving communications, MSI can customize workshops to meet the needs of their clients.

Programs in Schools and Youth Organizations

Mediation Services works with area middle schools, high schools, and youth organizations to develop and coordinate peer mediation programs, training students in mediation, hold in-house trainings for staff, as well as mediate conflicts between school community members.  Education of the youth in mediation and conflict resolution helps them grow in confidence in the community and gives them skills for their future.